App Support Policy
How support works for NovaForge Studios applications — what to send, and what to expect.
Last updated: September 1, 2026
What this covers
This page is the support policy for every application published by NovaForge Studios, LLC. It is the URL you can safely list as the Support URL on an App Store product page.
How to get help
Start with the Support page on this site. It lets you search common questions, contact support, report a bug or request a feature.
What to include in a support request
- The name of the app and, if you know it, its version number.
- Your device model and iOS version.
- What you expected to happen and what happened instead.
- The steps that lead to the problem, and a screenshot or screen recording if you have one.
Response times
Requests are answered in the order received. Reports that reproduce a defect reliably are prioritised, because they can be fixed fastest.
Bugs and fixes
Confirmed defects are scheduled into an upcoming release. Where a fix is not possible immediately, we will tell you what the workaround is.
Refunds
Purchases are processed by Apple, so refunds are requested through Apple at reportaproblem.apple.com. We cannot issue App Store refunds directly.